Privacy Policy

Last updated: 5 October 2026

Malvern ("we", "us" or "our"), operates this store. This Privacy Policy explains how we collect, use and disclose personal information when you visit our website, make a purchase or contact us. If our Terms of Service and this policy differ about personal information, this policy applies.

Personal information we collect

Personal information is information that identifies you or can reasonably be linked to you. Depending on your dealings with us, we may collect:

• Contact and delivery details, such as your name, email address, phone number, billing address and shipping address.
• Order details, such as products viewed, added to a cart, purchased, returned or cancelled, payment status and transaction history.
• Payment information needed to process a purchase. Our payment provider processes card details; we receive information needed to confirm and manage the transaction.
• Account details, if you create an account, including login details, preferences and settings.
• Your messages to us, including customer support requests and feedback.
• Device and website-use details, such as your IP address, browser, pages visited and interactions with the store.
• Reviews or ratings you choose to submit, including the name or display name attached to them.

Where information comes from

We receive information directly from you when you order, create an account or contact us; automatically from your browser and the store's necessary technologies; and from service providers that help us operate the store, process payments and deliver orders. We may also receive transaction or delivery updates from payment providers and carriers.

How we use personal information

• Orders and service: to take payment, confirm and fulfil orders, arrange delivery, handle returns or cancellations, maintain accounts and answer questions.
• Store operation: to remember cart contents or preferences, measure use of the store and improve its performance.
• Marketing: to send promotional messages if you have asked for or otherwise lawfully receive them, and to measure promotions where applicable. You can unsubscribe from promotional email using its unsubscribe link or by contacting us.
• Security and disputes: to protect the store, prevent fraud and resolve payment disputes or other claims.
• Legal reasons: to comply with applicable law, respond to valid legal requests and enforce our terms.

Who receives personal information

We share information only as needed for the purposes above, including with:

• BigCommerce: the platform that operates our online store and processes store and order information for us. See BigCommerce's privacy policy.
• Stripe: our payment provider, which processes payment and related transaction information. See Stripe's privacy policy.
• Fulfilment providers and carriers: the details needed to pack, ship, track and deliver an order.
• Other service providers: providers needed for customer support, website operation, security, records or dispute handling, if engaged.
• Authorities or other parties where required by law, needed to protect rights or safety, or involved in a business transfer. We may also share information when you request or consent to it.

These providers may process information under their own privacy notices where they act independently. A link to their notice does not replace our responsibility for our own practices.

Cookies and similar technologies

Our store and its providers may use cookies or similar technologies to keep the site working, maintain carts, protect transactions and understand store performance. You can control cookies in your browser, though blocking some may prevent parts of the store from working. Where consent is required for optional technologies, we will seek it before using them. Contact us about your choices or any technology used on the store.

Other websites

Our store may link to websites we do not operate. Their own privacy notices explain their practices. Information you post in a public place, such as a public review or social network, may be visible to others.

Children

The store is not intended for children under the age of majority where they live. We do not knowingly collect their personal information. A parent or guardian may contact us to request its deletion.

Security and retention

We take reasonable steps to protect information, but no system or transmission can be guaranteed completely secure. Please do not send sensitive payment details by ordinary email. We keep information for as long as needed to manage orders and accounts, meet legal duties, resolve disputes and enforce agreements, then delete or de-identify it where appropriate.

Your rights and choices

Depending on where you live and the law that applies, you may be able to ask to see, correct, receive or delete information we hold about you; object to or restrict some uses; withdraw consent where we rely on it; or opt out of certain marketing or targeted advertising uses. These rights can have exceptions. Send your request to support@malverncomfort.com. We may ask for information to confirm your identity or authority before acting, and will respond as required by applicable law. You may also ask an authorised representative to contact us. We will not discriminate against you for exercising a legal privacy right.

If you receive promotional email, use the unsubscribe link in that message or contact us. We may still send messages needed for your orders or account.

Complaints

Please contact us first about a privacy concern. Depending on your location, you may also have the right to complain to a data protection authority or appeal a decision about your request.

International processing

Our store providers and delivery partners may process information outside the country where you live. Where the law requires safeguards for an international transfer, we will use applicable safeguards.

Changes to this policy

We may update this policy to reflect changes to the store, our practices or the law. The latest version will appear at /privacy-policy/ with its updated date, and we will give any further notice required by law.

Contact

For questions or privacy requests, email support@malverncomfort.com.

For applicable privacy laws, Malvern is responsible for deciding how customer information is used by Malvern.