Last updated: 7 October 2026
The cancellation terms shown when you placed an existing order continue to apply to that order.
Requesting a cancellation
Email support@malverncomfort.com as soon as possible with your order number and cancellation request. An order normally needs to be stopped before warehouse processing begins. After processing has begun, we can try to stop it, but cannot guarantee that we can. A cancellation is confirmed only when we have successfully stopped your order. Once dispatched, an order cannot be cancelled or recalled, except where the law gives you a cancellation right.
If we accept the cancellation, we will refund the amount paid to the original payment method. We do not charge a cancellation fee. We aim to process the refund within 10 business days; your bank may take another 5–10 calendar days to show it.
If the order has already been dispatched, we cannot cancel or recall it through this request. Contact us if it arrives damaged, faulty or incorrect, or if a remedy is required by law. See our Returns and Refunds Policy.
Address changes
Send an address correction as soon as possible. We will try to update it before processing begins. We cannot guarantee a change after processing begins or redirect a dispatched parcel. See our Shipping Policy.
Contact
Email: support@malverncomfort.com
Monday–Friday, 9am–4pm Eastern Time. We aim to reply within 1–2 business days.